Contact and Grievance Desk
Route your query or feedback to the correct department. We provide direct communication channels and structured response parameters for all public inquiries.
Contact Categories
Select a category to automatically route your submission to the respective desk and calculate SLA response parameters.
General
Routine program information requests, center updates, coordinate mappings, or general queries.
CSR / Foundation
Institutional funding partnerships, CSR-1 compliance audits, vector check logs, and program proposals.
Media
Press releases validation, interview requests, official statement schedules, or high-res visual assets.
Careers / Internship
Questions regarding recruitment procedures, academic verification logs, or active vacancy listings.
Donation Support
Tax receipts matching (80G), transaction issues, bank coordinates, or matched giving gateway coordinates.
Grievance
Formal complaints under safeguarding policy, ethical reviews, code of conduct audits, or safety concerns.
Contact Enquiry Form
Please select your enquiry type so we can route your request to the right desk.
Office Coordinates
Registered Office
Vande Maataram House , Rehari , Post+Thana= Barahari ,Distt-Rohtas ,Bihar-802215 india
Grievance Redressal Desk
We follow a strict, regulated grievance resolution procedure to protect beneficiary rights, safeguard child representation, and enforce trust directives.
Grievance Officer
Direct coordinates for filing formal complaints. Concerns are evaluated directly by our compliance trust board officer.
Redressal Timeline & Escalation
Acknowledgement Process (SLA: 24 Hours)
Submitting the Grievance category form generates an automated reference tracking ID. A formal acknowledgement receipt is issued via email within 24 hours.
Resolution Review (SLA: 7 Days)
The Grievance Officer audits case coordinates, interviews relevant coordinators, and issues a final resolution statement within 7 working days.
Board Escalation Procedure (SLA: 15 Days)
If the resolution is deemed unsatisfactory by the applicant, the ticket coordinates are escalated to the Internal Trust Board, requiring final closures within 15 days of filing.
Note: Safe disclosures can also be made anonymously if required, but anonymous filing does not calculate active SLA tracking metrics due to verification limits.