Grievance Redressal Policy
Providing structured mechanisms, clear SLAs, and absolute accountability for community and stakeholder concerns.
Last Updated: October 2024
1. Objective & Mandate
Fulminare Social Help Foundation (FSH Foundation India) believes in transparency, ethical field operations, and open communication. This policy outlines our structured Grievance Redressal mechanism, ensuring that complaints, reports of misconduct, or program concerns raised by staff, field volunteers, donors, or local community beneficiaries are handled fairly, promptly, and confidentially.
2. Reporting Pathways
Grievances can be filed through the following official coordinates:
- Online Form: Access our Grievance Desk Form and select the "Grievance" category. This registers your issue directly in our tracking database.
- Direct Email: Send a detailed complaint with any supporting logs or documents to grievance@fshfoundation.org.
- Physical Post: Mail formal complaints to: Grievance Officer, Fulminare Social Help Foundation, Registered Office, India.
3. Service Level Agreements (SLAs)
We commit to processing all formal grievances under strict timeline parameters:
| Milestone | Target Timeline | Description |
|---|---|---|
| Acknowledgement | Within 2 Business Days | A unique Grievance Tracking Number and initial confirmation are sent to the complainant. |
| Assessment & Desk Routing | Within 5 Business Days | The complaint is audited and assigned to the relevant department head for field investigation. |
| Formal Resolution Plan | Within 14 Business Days | A formal investigation report, resolution actions, and official reply coordinates are shared with the complainant. |
4. Protection Against Retaliation
FSH Foundation India strictly prohibits retaliation, harassment, or negative administrative action against any individual who reports a genuine concern, files a grievance in good faith, or assists in a safeguarding investigation. Whistleblower protection protocols are strictly enforced by our governing body.
5. Grievance Desk Link
To submit a grievance immediately, please proceed directly to the Contact & Grievance Desk.